Shopping at possumshop.com
Ordering through possumshop.com is similar to most other online stores.
Simply browse through our range of products and click on the ADD ONE TO BASKET button when you see something that you want. This is similar to putting something in a shopping basket in a real-life store. You can continue shopping by clicking the link at the left-hand side of the page for the department you want to shop in.
While you are browsing you may check the contents of your shopping basket at any time when you click on YOUR SHOPPING BASKET link at the top of the screen.
Click on CHECK OUT at the top right corner of the screen when you are ready to finalise your order. Just follow the directions and enter your payment and shipping details and your order will be sent to us through our secure server.
International orders
possumshop.com ships worldwide. Ordering from us is just like ordering from a local web site except for the following:
Our prices are quoted in Australian dollars. You can check approximate exchange rates online at www.oanda.com.
If you are ordering from a country that is considered a high risk for credit card fraud our security department will contact you to verify your order. In some cases we may ask you to send us proof of your address and we may not be able to accept orders where you provide an email address from a free email service such as Yahoo!, GMail or Hotmail. This is generally not an issue if you are ordering from New Zealand, North America or most countries in Western Europe.
Clothing sizes are different throughout the world. Make sure that you check your size before ordering. Where possible we provide a chart showing the differences between international sizes as well as the equivalent sizing in both inches and centimetres. Bear in mind that Australian shoe sizes are slightly wider than American sizes.
You are welcome to phone or fax us anytime. It’s cheap to call Australia from most countries, but we prefer calls between 9am and 6pm Australian Eastern Standard Time. We are in the same time zone as Melbourne and Sydney.
Australian law applies to all transactions on this website.
Secure shopping
possumshop.com uses a secure server with industry standard 128bit encryption utilising SSL (Secure Sockets Layer) technology.
When you enter your credit card details you should notice that the “http” in the URL is changed to “https” to indicate that your data is encrypted. A small icon resembling a closed padlock should also appear at the bottom of your browser window.
After your credit card details have been entered, this information is processed by PayPal who perform the credit check and pass the details on to our bank. PayPal use highest level of encryption possible and they are used by thousands of reputable ecommerce websites.
These security precautions ensure that your order at possumshop.com is as secure as any other reputable merchant on the Internet.
The possumshop.com credit card guarantee
Your bank cannot hold you liable for more than $50 of a fraudulent transaction. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
In the extremely unlikely event of unauthorised use of your credit card while using our secure server, possumshop.com will refund the $50 that isn’t covered by your bank.
Delivery
Refer to our delivery information page for details of delivery costs and times.
Returns policy
If you do happen to receive a faulty product (most unlikely) please contact us for instructions on returning the item. We will replace the item, and credit you with the return shipping costs, plus pay the shipping on the replacement item.
If you have ordered the wrong size, or just changed your mind, we will issue a credit for the goods only; not any shipping costs.
In either case, the goods must be in new condition and returned by air mail. The credit will be issued on receipt of the returned goods.
Contact us
If you have any problems with possumshop.com or suggestions about products that you would like us to stock or suggested improvements to this website please contact richard@oilskin.com.